Refund policy

RETURNS AND REFUNDS

At Tvam Naturally Yours, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

• Tvam Naturally Yours is not responsible for any damage caused after delivery
• In case of any problem or quality issue with the product please call or email us within 24 hours of delivery. You can reach us on +91 - 9741873143 and our Customer Care will be happy to assist you. Email at namaste@tvamnaturals.com for shipment, product related and other queries.

Due to the ongoing COVID-19 pandemic, we will not be able to accept product exchanges or initiate refunds at this point in time to ensure the safety and hygiene of all our customers. For any queries feel free to reach out to our customer care team at namaste@tvamnaturals.com to clarify your concerns.

• Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
• Returns and exchanges requests will be subject to checking and vetting by Tvam Naturally Yours
• Exchange of product due to allergic/skin reactions is not applicable.
• Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
• Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
• No Refund shall be made once goods are sold
• Shipping charges incurred on Free Trials are non-refundable
• No cash refunds are permitted.

All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:

• Sold in a physically damaged condition.
• Has missing parts or accessories
• Product packaging not opened, product not used.